Staff Induction: Why its important and how to do it correctly

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A successful employee induction process provides a chance for organizations to easily introduce the company to new employees. If done correctly, it can significantly increase the retention of staff and reduce the time it takes for a new employee to settle into their new work environment. A good employee induction process can lead to happier employees and increase the productivity of a company.

In order to be effective, an Induction Programme should include an introduction to the organisation, its values, culture, people and acceptable working practices. Tailor the induction to the position and the training needs:

  • Vision and mission statement;
  • Company values and company culture;
  • Acceptable working practices;
  • Who to report to (if necessary state for which type of query)
  • Job description; and
  • Average timeframe to learn job requirements.

Some goals to keep in mind for the induction training:

  • Create a positive atmosphere;
  • Addressing any questions, they may have (they ask to understand the company/reasoning better);
  • Increase their comfort and feeling of belonging;
  • Outline your expectations clearly;
  • Try and use visual to learn and avoid text-based training as much as possible; and
  • Use positive language.

Don’t try to teach everything at once as it will be too much to take on so quickly but rather separate each phase:

Phase 1:

  • The first day is to welcome the employee to the company/ department and to slowly let them settle into their workspace;
  • Introduction to the team;
  • During the first week cover the most critical policies and procedures.

Phase 2:

  • Cover the following over the course of the first 3 months, be sure not to try and rush as it will only cause unnecessary tension and stress:
  • Organizational and departmental goals;
  • Job role and performance measurement;
  • Safety policies and procedures;
  • Systems and procedures; and
  • Information technology;

Phase 3:

  • This section involves learning about the company and can be covered gradually over the course of the first 3 months:
  • History and company culture;
  • Products and the people.

Make sure to cover everything that the employee might need to know. The more critical, the earlier it should be covered.

Conduct regular consultations with your employees to ensure the effectiveness of the induction and to find out if the new employee is settling into the company. This is a good opportunity to get feedback on the training itself and to determine whether the employee is having any difficulties/questions that have not been noticed or asked.  

It is recommended to conduct consultations:

  • In the first month at the end of every week; and
  • At the end of month 2 and 3.

During these consultations the employee can be asked for feedback of the company and the systems put in place. If they have an idea on how to make daily operations runs smoother/quicker, then it’s definitely not something to be missed.

Create a positive atmosphere at the office, as this will help the new employee/ employees who moved departments to feel at ease a lot quicker. Encourage other employees to assist where possible and they can also be encouraged to interact socially with the new addition to the team.

Uphando can assist in creating any of the above mentioned documents as well as on call assistance in any HR related matters.


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