The Correct Insurance Paperwork

Feb 19, 2020

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If you are fortunate, you may never have had to make a claim against your insurance before but before you know it you’ve dinged the car or your cell phone has fallen into the bath. Time to put your insurance policy to work and submit a claim.  The insurance claim process typically involves five main stages, from the moment you report your loss to the resolution of your claim. You can prepare for the process by gathering the correct documents together but what are the correct documents that you will need when submitting your claim? Below you will find all the different documents that you will need for each different type of claim. 

 For a motor collision claim you will need: 

  • SAP (case) number 
  • Driver’s licence
  • Public Driving Permit (PDP) 

For a motor collision third party involved claim you will need: 

  • SAP (case) number 
  • Driver’s licence -Public Driving Permit (PDP) 
  • Third-party details 

For a stolen motor vehicle claim you will need:

  • SAP (case) number 
  • Vehicle chassis number (VIN) 
  • Vehicle engine number

For ‘General All Risks’ (lost/damaged) claims you will need:

  • Invoice (if the item has been repaired/replaced) 
  • Quotation to replace -SAP (case) number 

For a geyser with or without resultant damage you will need:

  • Invoice (if the item has been repaired/replaced

For a cell phone claim you will need:

  • Invoice (if the item has been repaired/replaced)

For a stolen jewellery claim you will need:

  • Quotation to replace -SAP (case) number 

For a health insurance claim you will need: 

  • Medical Certificate
  • Patient’s Discharge summary or card (original)
  • Prescription and cash invoice from pharmacies/hospital
  • Investigation report
  • FIR or Medico Legal Certificate (MLC), in case of an accident 

Be sure keep in mind that if the damage is minor, and you’re able to pay for it without difficulty, then rather opt to do so. This will not only save you a bit of admin, but it will also save you from losing out on your ‘no claim bonus’ advantage from your insurance company.


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