As the boss, one of your goals is to create a workplace that fosters collaboration, encouragement, and unity. Sounds simple, right? Except that human beings are far from simple. Conflict in the workplace can make your job much more trying.
Despite your best efforts to encourage collaboration, group-mind thinking and unity at your business, you may never have a workplace where absolutely everybody gets along 100 percent of the time. And that’s okay. As it turns out, a certain level of conflict is good for an organisation, because it can encourage new thinking, build relationships, lead to breakthroughs and ultimately move your company forward. Here are some ways to help employees who don’t get along create a manageable working relationship.
Encourage employees to work it out themselves – Your employees are adults and they are perfectly capable of resolving whatever is wrong themselves.
Identify the problem – While it can be easy to see when employees are fighting, it’s not always easy to see why. There could be a number of reasons your employees aren’t getting along. Getting to the heart of the matter is the key to resolving the issue and avoiding any future conflict.
Listen to both sides – It’s important to hear both sides before you can identify the problem. Give each employee that is involved a chance to explain their side of the story. As their boss you need to remain as objective as possible. Hearing both sides will help you get to the real problem.
Work on a resolution – together – Once each employee has had a chance to talk, ask them to offer ideas for resolving the situation and come up with a plan together to move forward. Not only will it help you come up with a plan that suits both sides, it shows that you trust them and value their input.
Plan ahead – Take the necessary steps to avoid any conflict that may arise in the future. If you don’t already have an employee handbook, make sure you create one that includes specific guidelines regarding appropriate conduct and conflict resolution.